Kalypso

Trainingsangebote - individuell und qualifiziert

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Support

We kindly offer our services for applying Kalypso. In this context we differentiate between User Support and Project Support. In order to sufficiently organize and carry out User Support we propose that you attend an introductory training course for the Kalypso module in question at our premises. We therefore have included a training course voucher for the selected Kalypso module in the startup user support contract (see below).

• Hotline support for customers for installing and using the software from Monday to Friday from 9:00 to 16:00 (MET) in German and English with guaranteed response times, except on holidays,
• Guaranteed response times for registered queries,
• Short-term bugfixing and elaboration of workarounds and
• Information about feature updates and supply of software update installation routines.

The startup User Support contract includes a voucher for a two or three day training course for the contracted Kalypso module.

• A folder containing specially prepared training materials
• An installation CD with the agreed Kalypso software (including the numerical computation cores)
• Refreshments and lunch during the training course
• Hotel accommodation during the training course (1 night for 2 day courses, 2 nights for 3 day courses)

The standard User Support contracts include a 25 hour allotment for support, the efforts for support will be documented internally. Additional allotments can be allocated on demand. Support contracts are valid for one year, allocated support allotments which have not been consumed in this period will be canceled.

The initial user support contract also includes a 2 or 3 day training course for the agreed Kalypso modules comprising:

• Hotline support for customers for installing and using the software from Monday to Friday from 9:00 to 16:00 (MET) in Germany and English with guaranteed response times, except on holidays,
• Guaranteed response times for registered queries,
• Short-term bugfixing and elaboration of workarounds,
• Information about feature updates and supply of software update installation routines and
• An individual 5 day project-specific introduction to the software at Björnsen Consulting Engineers in Koblenz, Germany. Alternatively, this course can take place at the clients premises, travel and accommodation costs will be billed to the client.

The basic idea behind Project Support is to support clients with individual project-specific consulting services. If this standard package is not sufficient, please contact us in order that we can work out a project-specific solution which will meet your requirements.

The standard Project Support contracts include a 25 hour allotment for support, the efforts for support will be documented internally. Additional allotments can be allocated on demand. Project contracts are valid for one year, allocated support allotments which have not been consumed in this period will be canceled. The client can later change to a follow-up User Support contract.

Go to Terms of Business.